Frequently Asked Questions

Digital Phone Lines

1. What are the requirements to sign up for Planet One Networks' digital telephone service?
   1. You must have a high speed internet connection.
   2. You must be located within our service area.
   3. If you are transferring from another service provider, you must be in good standing with that service provider.
       
2. Can you use my existing telephone system in my office?
   Yes. We our business digital phone lines can integrate with practically every telephone system on the market today.
   
    
3. Do we need to put in any new wiring for you to tie into our office telephone system?
   No, our engineers know how to integrate with your phone system, and make our digital telephone lines simulate traditional telephone lines from the telephone company. In fact, our goal is to make it so that you don’t even notice the difference between our digital telephone lines and a traditional telephone line.
    
4. Do I own the equipment?
   1. Unless specifically stated otherwise, NetSteady will maintain ownership of the digital telephone line equipment. Our customers have the option to use their own digital telephone equipment, or purchase it from NetSteady.

Hosted phone system

1. What is the difference between the Hosted Phone System service and the Enterprise Telephone System service?
   1. The Hosted Phone System keeps the intelligence in our power protected, climate controlled facility in downtown Columbus Ohio. The Enterprise Telephone System puts a digital telephone system on-site at the customer location.
      
       
2. I need two phone numbers but four digital desk phones, how many lines do I need?
   1. Our pricing is based on the number of connections made into our digital telephone servers, not individual numbers. As such, if you need four desk phones, we bill each desk phone as a line.
       
3. Can I get custom music on hold?
   1. Custom music on hold can be accomplished for an up-front fee and a monthly recurring fee.
       
4. How long does it take to get the telephones?
   1. Approximately three to five business days, depending on the model.
       

5. How long does it take to transfer services.
   1. While we cannot quote exact times, transferring from your previous provider typically takes ten (10) business days.
       
6. Do I own the equipment?
   1. In most cases, you will own the equipment, and will be asked to purchase that from NetSteady prior to beginning service.
       
7. Do we need to run any new wires for digital desk phones?
   1. Most of the time, digital desk phones are put next to computers that are already wired for the internet. If this is the case, we will use the existing connection for the internet to connect both the phone and the computer.

Enterprise services

1. Is an enterprise digital phone system for me?

1. The best way to find out if an enterprise digital phone system is for you is to speak with one of our Business Development Representatives. We will sit down and discuss our services with you,
    

2. What is the difference between the Hosted Phone System service and the Enterprise Telephone System service?
   1. The Hosted Phone System keeps the intelligence in our power protected, climate controlled facility in downtown Columbus Ohio. The Enterprise Telephone System puts a digital telephone system on-site at the customer location.
       
3. How is pricing done for an Enterprise Telephone System?
   1. Our pricing is based on the number of concurrent telephone calls which will need to be made into our digital telephone servers, not individual numbers. Additionally, we charge a nominal per-extension management fee.
       
4. Can I get custom music on hold?
   1. Custom music on hold can be accomplished for no additional fee.
       
5. How long does it take to get the telephones?
   1. Approximately three to five business days, depending on the model.
       

6. How long does it take to transfer services?
   1. While we cannot quote exact times, transferring from your previous provider typically takes ten (10) business days.
       
7. Do I own the equipment?
   1. In most cases, you will own the digital desk phones, and will be asked to purchase that from NetSteady prior to beginning service. NetSteady will own the equipment which your desk phones connect to.
       
8. Do we need to run any new wires for digital desk phones?

1. Most of the time, digital desk phones are put next to computers that are already wired for the internet. If this is the case, we will use the existing connection for the internet to connect both the phone and the computer.